PRIVACY POLICY
Once Upon a Fun – OnceUponaFun.com
Effective Date: septembre 30th 2025
At Once Upon a Fun, your privacy and trust are very important to us. We are committed to protecting the personal information of our clients, visitors, and website users. This Privacy Statement explains how we collect, use, store, and safeguard your personal information when you use our website onceuponafun.com or our services.
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1. Information We Collect
We may collect the following types of personal information when you interact with us online or offline:
Contact Information: Name, phone number, email address, mailing address.
Booking & Event Details: Event date, location, type of entertainment requested, age of child(ren), and related notes.
Payment Information: Billing details, credit/debit card information (processed through secure third-party payment providers).
Website Usage Data: IP address, browser type, device information, cookies, and site usage statistics.
Photos or Videos: Only if you voluntarily share or consent for use (e.g., event photos for testimonials or promotions).
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2. How We Use Your Information
We use personal information to:
Process bookings and deliver our services.
Communicate with you regarding your booking, inquiries, or updates.
Process payments and issue receipts.
Improve our website, services, and customer experience.
Send promotional offers, newsletters, or updates (with your consent).
Meet legal, regulatory, or insurance obligations.
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3. Sharing of Information
We will never sell or rent your personal information. We may share it only in the following circumstances:
Service Providers: With trusted partners (e.g., payment processors, website hosting, entertainers under contract) to deliver services.
Legal Requirements: When required by law, court order, or government regulation.
Business Transfers: In the event of a merger, acquisition, or sale of the business.
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4. Children’s Privacy
As a children’s entertainment company, we are especially mindful of protecting children’s privacy.
We do not knowingly collect personal information directly from children under 13.
Any details about children (e.g., name, age, preferences) must be provided by a parent or guardian as part of the booking process.
We will only use photos or videos of children for promotional purposes if parents/guardians provide written consent.
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5. Cookies & Website Analytics
Our website may use cookies or similar technologies to:
Improve functionality and user experience.
Track website usage for analytics purposes.
Deliver relevant advertisements (if applicable).
You can disable cookies in your browser settings; however, this may affect the functionality of the website.
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6. Data Storage & Security
Personal information is stored securely in Canada or with trusted third-party providers who comply with Canadian privacy laws.
We use encryption, secure servers, and restricted access to protect data.
While no system is 100% secure, we take all reasonable steps to protect your information against loss, misuse, or unauthorized access.
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7. Retention of Information
We retain your personal information only as long as necessary to fulfill the purposes described in this Privacy Statement or as required by law (e.g., tax and accounting obligations).
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8. Your Rights
You have the right to:
Access and request a copy of the personal information we hold about you.
Request correction or updates to your personal information.
Withdraw consent to marketing communications at any time.
Request deletion of your personal information, subject to legal or contractual restrictions.
To exercise your rights, please contact us (see Section 10).
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9. Third-Party Links
Our website may include links to third-party sites (e.g., payment processors, social media). We are not responsible for the privacy practices of these external sites and encourage you to review their policies.
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10. Contact Us
If you have any questions or concerns about this Privacy Statement or how we handle your personal information, please contact us at:
Once Upon a Fun
Email: info@onceuponafun.com
Saint John, NB
11. Updates to this Policy
We may update this Privacy Statement from time to time to reflect changes in our practices, services, or legal obligations. Any updates will be posted on our website with a revised effective date.
CONTACT US
We welcome questions, comments and concerns about our privacy policy and privacy practices.