Learn how we handle information when you contact Once Upon a Fun or book an Event with us.
Last updated
September 12, 2026
When you plan an Event with us, you share information that helps us manage the booking. This policy covers our practices for bookings, Events, payments, communications, the website, and promotional media.
Once Upon a Fun Entertainers and Event Planning Inc., doing business as Once Upon a Fun (the “Company,” “we,” “us,” or “our”), provides children’s entertainment, character appearances, event planning, decorations, and related services.
This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit OnceUponaFun.com, get in touch, submit a booking enquiry, make a payment, attend an Event, or otherwise interact with us.
We collect personal information that is reasonably necessary to respond to your request, prepare a quote, manage a booking, provide Services, communicate with you, process payments, maintain records, and meet legal or operational obligations.
You may choose to provide additional information in the Notes and Special Requests field. Please do not include sensitive personal information or unnecessary personal information about children in that field.
We may use personal information to:
We do not sell or rent personal information.
We may send newsletters, offers, updates, or other promotional communications only with your consent or where otherwise permitted by applicable law. You can withdraw marketing consent at any time by using the unsubscribe option in a marketing message or by contacting info@onceuponafun.com.
A booking request does not by itself mean you have agreed to receive promotional email. We keep marketing communications separate from booking and customer-service messages.
We may disclose personal information only as reasonably necessary for the purposes described in this Policy, including to the following categories of recipients:
Service providers may process information outside New Brunswick or Canada. Their processing may be subject to the laws of the jurisdiction where they operate. We take reasonable steps to use providers that suit the service they provide, but their handling of information is governed by their own policies and applicable agreements.
Our website and booking form are intended for parents, guardians, Event organizers, and other adults arranging Services. We do not knowingly ask children to submit personal information directly through our website.
Please do not submit unnecessary personal information about children in your booking notes. If specific information about a child is necessary to deliver a requested service safely or appropriately, provide only what is necessary and ensure you have authority to provide it.
We use identifiable photos or video of children for promotional purposes only with the applicable written consent. Promotional-media consent is separate from a booking request and may be withdrawn for future use, subject to material already printed, distributed, scheduled, or otherwise irreversibly published before we can reasonably process the request.
We may use cookies, similar technologies, analytics tools, advertising technologies, and related services to operate and protect the website, understand how visitors use it, improve our services, measure marketing effectiveness, and deliver or measure relevant advertising where applicable.
You can control or delete cookies through your browser settings. Disabling cookies may affect some website functionality. You may also use available browser or device controls to limit certain tracking and advertising preferences.
We will provide notice and offer privacy choices for non-essential cookies or similar technologies where required by applicable law.
We retain personal information only for as long as necessary for the purposes described in this Policy, to meet legal, accounting, tax, insurance, contractual, or dispute-resolution requirements, and to protect our legal interests.
| Information category | Retention period |
|---|---|
| Booking enquiries that do not become a booking | 24 months after the last meaningful interaction, unless a longer period is required for a legal claim, complaint, or other legitimate purpose. |
| Confirmed booking, agreement, invoice, payment-status, and accounting records | Six years from the end of the last tax year to which they relate, or longer if law, an audit, a dispute, or an insurance matter requires it. |
| Marketing-consent records | Until consent is withdrawn or no longer needed, plus a limited record needed to honour an unsubscribe or demonstrate consent history. |
| Media releases and consent records | For as long as the related media is used or displayed, plus a reasonable period afterward to record consent and respond to a related request or claim. |
| Website security logs and cookie or analytics data | For the period set by the applicable provider and only as long as needed for security, service operation, analytics, or advertising purposes. |
When personal information is no longer required, we will delete, anonymize, or securely destroy it, subject to applicable legal and operational requirements.
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against loss, theft, unauthorized access, disclosure, copying, use, or modification. Access is limited to people and service providers who need the information for authorized purposes.
No method of storage or transmission is completely secure. If we identify a privacy incident, we will assess it and take steps that are appropriate under applicable law, including notification where required.
Subject to applicable law and limited exceptions, you may request:
To make a request, contact us using the information in Section 13. We may need to verify your identity before responding. We will respond within a reasonable time and explain any applicable limitation on the request.
Our website may link to third-party websites, maps, social-media services, payment providers, or other external services. Those services operate independently and have their own privacy policies. We are not responsible for their privacy practices. Review their policies before providing personal information to them.
We may update this Privacy Policy to reflect changes to our practices, services, technology, or legal obligations. The updated version will be posted on our website with a revised effective date. Material changes will take effect as stated in the updated policy.
For questions, requests, complaints, or concerns about this Privacy Policy or our handling of personal information, contact:
Once Upon a Fun Entertainers and Event Planning Inc.If you are not satisfied with our response, you may have the right to contact the Office of the Privacy Commissioner of Canada or another applicable privacy regulator.
Privacy questions?
Contact us with questions about your information or this policy.