Services
What type of events do you cover?
We specialize in children’s parties, family events, community gatherings, school functions, and corporate family days. Whether small or large, we bring the magic!
Can I customize a package?
Absolutely! You can choose from our standard packages or request a customized plan with your preferred characters, entertainment, and activities.
Do you provide decorations?
Yes, depending on the package. Some services include decoration, set ups, and after party cleanups.
Payments
What payment methods do you accept?
We accept credit cards, Interac e-Transfer, and cash. Payment details will be provided during the booking process.
Do I need to pay a deposit?
Yes, a non-refundable deposit usually 30% is required to secure your booking. The remaining balance is due at least 7 days before the event.
Is tax included in your prices?
All prices are subject to applicable HST (New Brunswick sales tax). Your invoice will clearly outline the subtotal, tax, and total.
Booking Procedures
How do I book a performer or service?
You can fill out our booking form on SERVICES, email us, or call directly. A deposit secures your date.
How far in advance should I book?
We recommend booking at least 4 weeks ahead to ensure your preferred character and time slot are available, especially during peak seasons.
Will I receive a confirmation?
Yes, once your deposit is received, you’ll receive a written confirmation with all event details, including performer name, arrival time, and services.
Cancellation
What is your cancellation policy?
Cancellations made at least 14 days before the event receive a refund of any balance paid (excluding the deposit). Cancellations within 14 days are non-refundable.
Can I reschedule my booking?
Yes, one rescheduling is permitted if requested at least 14 days before the event, subject to performer availability.
What happens if you cancel my event?
In the rare case that we must cancel (e.g., illness, emergency), we might offer a replacement performer or a refund.
COULDN’T FIND YOUR ANSWER?
If you didn’t find what you were looking for, feel free to contact us directly. Our friendly team is always ready to help and answer any questions you may have.