Terms and conditions
Once Upon a Fun – OnceUponaFun.com
Effective Date: September 30th 2025
By booking an event, show, or service with Once Upon a Fun (“Company,” “we,” “our,” or “us”), you (“Client,” “you,” or “your”) agree to the following Terms and Conditions. Please read them carefully, as they form a binding agreement.
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1. Services
We provide event planning, children’s party entertainment, and related services as described on our website or booking materials.
All services are subject to availability and confirmation.
Specific entertainers, mascots, or characters may be substituted if unforeseen circumstances occur (illness, emergency, etc.).
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2. Booking & Payment
A non-refundable deposit of 30% is required to secure your booking.
The remaining balance must be paid 10 business days before the event unless otherwise agreed in writing.
Bookings are not confirmed until deposit payment and signed agreement are received.
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3. Client Responsibilities
The Client must provide a safe and suitable venue for performers and guests (e.g., adequate space, climate control, protection from weather if outdoors).
The Client is responsible for the supervision of children at all times. Our staff are entertainers, they are not responsible for children supervision.
The Client must ensure that no harmful, illegal, or unsafe activities occur during the event.
The Client agrees not to request performers to engage in inappropriate, offensive, or dangerous activities.
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4. Health & Safety
The Company reserves the right to stop or refuse a performance if conditions are unsafe (e.g., harassment, violence, unsafe venue, extreme weather).
In such cases, no refund will be issued.
The Client agrees to release the Company and its performers from responsibility for accidents, injuries, or damages that occur due to unsafe conditions or lack of supervision.
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5. Photography & Media
Photos and videos may be taken during events.
With the Client’s written consent, the Company may also use event photos/videos for promotional purposes.
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6. Cancellation & Refund Policy
Client Cancellations:
More than 14 days before event: Deposit is non-refundable, but balance (if paid) will be refunded.
7–14 days before event: 50% of total fee is non-refundable.
Less than 7 days before event: 100% of total fee is non-refundable.
Company Cancellations:
If we must cancel due to illness, emergency, or force majeure, we will:
Offer a rescheduled date at no extra cost, OR
Provide a full refund of all amounts paid (including deposit).
Force Majeure: We are not liable for cancellations caused by circumstances beyond our control (e.g., natural disasters, power outages, pandemics, strikes).
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7. Liability & Indemnity
The Company, its owners, employees, contractors, and performers shall not be held liable for:
Any personal injury, property damage, or loss sustained during the event, except in cases of gross negligence or intentional misconduct.
Any indirect, incidental, or consequential damages (e.g., lost profits, emotional distress).
The Client agrees to indemnify and hold harmless the Company, its employees, and contractors from any claims, damages, or expenses arising out of the Client’s event, venue, guests, or third parties.
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8. Performer Safety & Conduct
Performers must be treated with respect at all times.
Verbal or physical harassment, unsafe requests, or inappropriate behavior toward performers will result in immediate termination of services with no refund.
The Client is responsible for ensuring a safe and respectful environment.
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9. Intellectual Property
All branding, logos, website content, and materials are the exclusive property of Once Upon a Fun.
Clients may not copy, reproduce, or use these without prior written consent.
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10. Governing Law
These Terms and Conditions are governed by the laws of the Province of New Brunswick and the federal laws of Canada.
Any disputes shall be resolved in the courts of New Brunswick.
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11. Entire Agreement
These Terms and Conditions, along with any booking confirmation, form the entire agreement between the Client and Once Upon a Fun and supersede any prior discussions or understandings.
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